Privacy Policy

Growtelo (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to growtelo.com and to our related online tools, including our quote form, booking page and client portal at app.growtelo.com.

Growtelo is trading as Growtelo, ABN 78818049129, based in Australia. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), where they apply to us.

1. What information we collect

We collect only what we need to respond to you and do the work. Depending on how you deal with us, this can include:

• Contact details: your name, email address, phone number (optional on our forms) and business name.
• Enquiry details: what you tell us about your project, such as your website, store or email needs, and any files or links you send.
• Booking details: your name, email and the time you choose when you book a call.
• Client portal details: your login details and the information you or we add to your account.
• Project information: if you become a client, information needed to do the work, such as website content and, where you authorise it, access to your hosting, domain, website or email admin accounts.
• Website usage data: technical information such as your IP address, browser and device type, pages visited and the date and time of your visit.

We do not ask you to send payment card details through our website forms.

2. How we collect it

We collect information when you:

• fill in our contact form, quote form or booking page
• email or phone us
• log in to the client portal
• visit our website (through cookies and similar technology, see section 7)

3. Why we collect and use it

We use your information to:

• reply to your enquiries and send you quotes
• book and run calls and meetings
• plan, build, set up, migrate and deliver your project
• manage our client relationship, including invoicing and records
• keep our website and tools secure and working properly
• meet our legal and tax obligations

We do not sell your personal information. We only contact you about marketing if you have asked us to, and you can opt out at any time.

4. Who we share it with

We share information only where needed to run our business and deliver your work. This includes service providers who help us with:

• website hosting and security
• email sending and receiving (for example, Google Workspace and Resend)
• scheduling and our client portal
• Google Analytics, Google Search Console
• accounting and invoicing

These providers can only use your information to provide their services to us. We may also disclose information if the law requires it, or to protect our legal rights.

5. Overseas disclosure

Some of our service providers store or process data outside Australia, including in the United States and other countries. When we use these providers, we take reasonable steps to make sure they handle your information appropriately. By giving us your information, you understand it may be handled in these locations.

6. Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. These include access controls, passwords, and secure (HTTPS) connections. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as we need it for the purposes above or as the law requires. When we no longer need it, we delete or de-identify it.

7. Cookies and similar technology

Our website uses cookies, which are small files stored on your device. Some are necessary for the site to work. We also use analytics cookies to understand how visitors use our site. You can change your browser settings to block or delete cookies, but some parts of the site may not work properly if you do.

8. Links to other websites

Our website may link to other websites, including Google, Microsoft and social media. We are not responsible for their privacy practices. Please read their policies when you visit them.

9. Our relationship with Microsoft and Google

Growtelo is an independent provider and is not affiliated with Microsoft or Google. If we set up or migrate your business email, you buy your licences directly from Google or Microsoft, and your use of their services is covered by their own terms and privacy policies. When you authorise us to access your accounts for a project, we use that access only for the agreed work.

10. Access and correction

You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it is wrong or out of date. To do this, contact us using the details below. We will respond within a reasonable time, and we may need to confirm your identity first.

11. Marketing and opting out

If you receive emails from us that you don’t want, use the unsubscribe link, or contact us and we will stop them.

12. Complaints

If you have a concern about how we handled your personal information, contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the “last updated” date at the top.

14. Contact us

Growtelo
Email: hello@growtelo.com
Website: growtelo.com